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Dear Rachel, now that the dust has settled and Koko is learning his new routine and enjoying the chilly mud of an Essex March after the sunny beaches of Cayman I thought I'd like to send you a special thank you. We expected and received a thoroughly professional service from Fetchapet in every way from general advice to punctilious paperwork. But we and Koko also had a lot of kindness from you in terms of reassuring emails about his Heathrow collection and Hannia's very special boarding arrangements. It made the whole business of transporting a much-loved dog 4,000 miles a lot easier to deal with and we are very grateful. Best wishes

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